Buildfix Privacy Policy

At Buildfix, we take your privacy seriously. As Australia’s leading structural repair specialists, we are committed to protecting the personal information of our customers, employees, and anyone associated with our company. Any information we collect is kept strictly secure, and we never sell, swap, or share your personal details with third parties.

How We Handle Your Information

When you request a free structural assessment or contact us about our foundation repair, wall crack solutions, or other structural services, we collect only the information necessary to provide you with excellent service. This information is stored securely and accessed only by authorized Buildfix team members.

Website Privacy Policy

We use information provided on our website to identify you and personalise your browsing experience. Buildfix uses cookies only during your current browsing session to allow you to login to your account. We do not store persistent cookies on your computer.

These temporary cookies help us provide you with a more personalised experience, making your interaction with our site more friendly and enjoyable as you explore our structural repair solutions for subsidence, wall cracks, rising damp, and other foundation issues.

IP Addresses and Security

When you visit our website, our web server needs to know your computer’s network address (IP address) to send the requested web pages to your internet browser. From an IP address, it’s possible to determine the general geographic location of a computer, but otherwise, it remains anonymous.

We only record your IP address when you specifically provide us with information about yourself, and we do this solely for security purposes. This helps us ensure the integrity of our free structural assessment booking system and protect your information.

If you have any questions about our privacy practices or how we handle your information as we provide our non-invasive structural repair solutions across Sydney, Melbourne, Brisbane, and other Australian locations, please contact us.

More Questions...

Look for signs like wall cracks, sloping floors, or sticking doors. If you’re concerned, we offer free structural assessments to identify the cause. We’ll provide honest advice and, if needed, a detailed repair plan with a fixed-price quote.

Our full-time technicians and trades professionals handle your project, overseen by our in-house licensed builders and structural engineers. We never outsource or subcontract, ensuring top-quality work from start to finish.

Our 20-year warranty covers materials and workmanship, plus unforeseen issues like flooding, soil erosion, or tree root damage—even if unrelated to our repairs. If problems arise at the repaired location, we’ll fix it at no cost.

Yes. GeoPoly™ is our proprietary product, developed and manufactured exclusively by Buildfix in Australia. We’re the only foundation repair company with rights to this formulation.

No need. We handle everything, including drainage inspections and blockage repairs. Our in-house plumbers ensure your underground services are protected, making the process seamless and hassle-free.

No. You only pay once the job is completed.

Not always. Fixing the foundation is crucial, but additional repairs may be needed for wall cracks or other issues. We offer over 30 specialised methods to fully restore your home.

We provide various structural repairs like wall crack repairs, concrete slab revelling, floor pier and stump repairs, and solutions for rising damp. We also offer cosmetic services like mortar repointing, plastering, and rendering.

We serve most major metropolitan areas and some regional locations across Australia, with hubs in Sydney, Melbourne, Brisbane, and Perth. Unsure if we cover your area? Call us at 1300 854 115.

More Questions...

Look for signs like wall cracks, sloping floors, or sticking doors. If you’re concerned, we offer free structural assessments to identify the cause. We’ll provide honest advice and, if needed, a detailed repair plan with a fixed-price quote.

Our full-time technicians and trades professionals handle your project, overseen by our in-house licensed builders and structural engineers. We never outsource or subcontract, ensuring top-quality work from start to finish.

Our 20-year warranty covers materials and workmanship, plus unforeseen issues like flooding, soil erosion, or tree root damage—even if unrelated to our repairs. If problems arise at the repaired location, we’ll fix it at no cost.

Yes. GeoPoly™ is our proprietary product, developed and manufactured exclusively by Buildfix in Australia. We’re the only foundation repair company with rights to this formulation.

No need. We handle everything, including drainage inspections and blockage repairs. Our in-house plumbers ensure your underground services are protected, making the process seamless and hassle-free.

No. You only pay once the job is completed.

Not always. Fixing the foundation is crucial, but additional repairs may be needed for wall cracks or other issues. We offer over 30 specialised methods to fully restore your home.

We provide various structural repairs like wall crack repairs, concrete slab revelling, floor pier and stump repairs, and solutions for rising damp. We also offer cosmetic services like mortar repointing, plastering, and rendering.

We serve most major metropolitan areas and some regional locations across Australia, with hubs in Sydney, Melbourne, Brisbane, and Perth. Unsure if we cover your area? Call us at 1300 854 115.

More Questions...

Look for signs like sagging or uneven floors, creaking boards, and difficulty opening doors. If you’re concerned, we offer free structural assessments to identify the cause. We’ll provide honest advice and, if needed, a detailed repair plan with a fixed-price quote.

Our full-time technicians and trades professionals handle your project, overseen by our in-house licensed builders and structural engineers. We never outsource or subcontract, ensuring top-quality work from start to finish.

Our 20-year warranty covers materials and workmanship, plus unforeseen issues like flooding, soil erosion, or tree root damage—even if unrelated to our repairs. If problems arise at the repaired location, we’ll fix it at no cost.

Yes. GeoPoly™ is our proprietary product, developed and manufactured exclusively by Buildfix in Australia. We’re the only foundation repair company with rights to this formulation.

No need. We handle everything, including drainage inspections and blockage repairs. Our in-house plumbers ensure your underground services are protected, making the process seamless and hassle-free.

No, you only pay once the job is completed.

Not always. Fixing sinking piers and stumps is crucial, but additional repairs may be needed for wall cracks or other issues. We offer over 30 specialised methods to fully restore your home.

We provide various structural repairs like wall crack repairs, slab re-levelling, subsidence repairs, and solutions for rising damp. We also offer cosmetic services like mortar repointing, plastering, and rendering.

We serve most major metropolitan areas and some regional locations across Australia, with hubs in Sydney, Melbourne, Brisbane, and Perth. Unsure if we cover your area? Call us at 1300 854 115.

More Questions...

How long will it take for my walls to dry after damp proof treatment?
We employ our damp proofing solution, DampBlock™, to counteract the effects of rising damp in your walls by blocking capillaries, reducing the walls ability to draw moisture upwards. After this process, the existing damp in your walls will generally take 6-12 months to dry out.
After the damp proofing process, your walls will start to dry. However, this can result in natural salt crystallisation and residual dampness on the surface. To prevent the surface plaster from deteriorating and the appearance of damp, an application of a salt-blocking solution is recommended, which we are happy to assist with and discuss during your assessment.
Certainly not. DampBlock™ is non-hazardous and completely odourless, allowing you and your family to stay at home while we work.
Buildfix has successfully completed well over 10,000 projects across Australia over the past decade. This includes mostly residential projects, as well as some commercial and strata buildings.
Absolutely. We proudly offer an industry-leading, transferable 20-year warranty on our products and workmanship, which ensures your peace of mind for years to come and adds value to your property, even if you decide to sell it in the future.
Yes, our DampBlock™ is environmentally safe and poses no harm to the surroundings.
Yes, effective damp proofing can enhance the structural integrity of your property, prevent health hazards due to mould and ultimately improve the property’s market value and appeal to potential buyers.

More Questions...

How do I know if my home needs wall crack repairs?
If you’re noticing cracks in your walls, particularly near doors and windows, or if they’re growing over time, it’s likely you have a structural issue. Contact us for a free assessment and we’ll diagnose the problem.
No, not at all! Unlike traditional methods, our approach is non-invasive. We use HelicalBars™ and other advanced technologies to fix the cracks without any wall demolition.
The cost of repairing wall cracks depends on the severity of the damage. Most residential repairs range from $5k to $20k. We offer a free assessment and provide a fixed quote with no hidden fees.
In addition to wall crack repair, we provide subsidence repair, slab jacking, rising damp solutions, and more. We ensure your home is not only structurally sound but looks great too.
Absolutely! We back all of our wall crack repairs with a 20-year warranty.