FAQs
Everything you need to know
How it works, what it costs, and what to expect.
Structural Engineers · Licensed Builders · Skilled Technicians
About the service
The questions most homeowners ask before picking up the phone. Monday–Friday 8am–5pm AEST — call 1300 854 115.
A structural engineer visits your home, measures the floor levels, checks the walls, and pinpoints what's causing the damage — on the spot. Takes 30–60 minutes. You'll walk away knowing whether it's structural or cosmetic, and if work is needed, you'll have a fixed-price repair plan before the engineer leaves.
Nothing. Most companies charge $500–$2,000 for a structural assessment. Buildfix doesn't. The assessment and the quote are free — no cost, no catches.
Most repairs are done in 1–2 days. Foundation relevelling with GeoPoly™ resin injection is typically a single day. Wall crack reinforcement with HelicalBar™ takes 1–2 days depending on the number of cracks. Traditional methods can take weeks by comparison.
Every repair is backed by a written 20-year product and workmanship warranty — covering both materials and labour. Buildfix manufactures its own products and employs its own technicians, so the warranty isn't split between a supplier and a contractor. If the structural issue returns, so do the people who fixed it.
Filler works for cosmetic hairline cracks. But if the foundation is still moving, the crack comes back — often wider. That's the plasterer's trap: fill, paint, repeat. A free assessment tells you whether the crack is cosmetic or structural. It costs nothing to find out.
Between $2,000 and $16,000 depending on the service and the size of the job. Foundation relevelling, wall crack repair, damp proofing, floor pier repairs, concrete relevelling, and remedial wall ties all sit within that ballpark. Every quote is fixed — unlimited materials, no per-kilo charges, no variations. For a detailed breakdown by service, see the pricing guides.
No. Most repairs are done in a day through coin-sized holes or mortar joint slots. No digging, no heavy machinery, no trenches. The house stays liveable the entire time. Pets, furniture, daily routine — nothing needs to change.
No. Council approval is required when you’re altering a building beyond its original structure — removing load-bearing walls, pouring new concrete footings, adding extensions. Buildfix doesn’t do any of that. Resin injection, masonry reinforcement, and damp-proof course installation all restore the structure to perform as originally intended. No alterations, no approvals, no waiting.
Buildfix covers Sydney, Melbourne, Brisbane, Gold Coast, Canberra, and surrounding regions. Within 2 hours of these metro areas, the assessment is free. Further out, a remote assessment using photos, measurements, and a detailed phone call can usually get you a formal quote without an on-site visit.
About the process
From quote to completion — what to expect at every step.
On the spot. After a 30–60 minute assessment, the structural engineer explains what needs fixing, how long it'll take, and what it costs — right there. A formal written quote with computer-generated drawings follows by email within 3 business days.
Click the booking link in the quote email. A short online form takes about 2 minutes. Once submitted, the customer services team gets in touch with a proposed date and time for the repair.
PayPal, debit card, credit card, bank cheque, or direct bank transfer. After the job is done and you've signed off on the repairs, an invoice arrives with 5 business days to pay. The price on the quote is the price you pay — no extras, no surprises.
The on-site builder or technician writes up what was done and what was achieved on the day. You sign off on the completed work. Shortly after, a completion package arrives — job report, photos, and a written warranty specific to the repairs carried out.
